Frequently Asked Questions
Q: What services do you offer?
A: We offer various services including Consultations, Interior Decorating, Color Consultations/Paint Selection, Shopping, E-Design and Occupied Home Staging.
Q: What types of projects do you handle?
A: We handle projects that are quick turning without major renovations, but can assist with selecting finishes such as backsplash, countertops, tile, floor stain, etc. Our services are geared towards decorating spaces (sourcing sofas, rugs, curtains, decorative accents, etc.) rather than remodel projects.
Q: How long do projects typically take?
A: This depends on the size of the space, the complexity of the project, and the client’s availability to provide direction and make decisions in order to complete the job. We will provide you with an estimated time of completion and will do our very best to stick to that time frame! The amount of time needed to complete a project may change as the project progresses.
Q: Do you work with contractors?
A: Depending on the scope of your project, an outside contractor (painter, electrician, handyman, etc.) may need to be used. We can provide references for contractors and our clients will enter into contracts directly with each contractor. Whittaker Interiors does not provide contractor services, therefore independent contractors hired by the client can be an integral part of the process.
Q: What service areas do you cover?
A: We provide services in Glen Ellyn, IL and the surrounding suburbs. A $50 travel fee will apply to any area over 50 miles from 60137 for each time of travel.
Q: What are your service hours?
A: We are available Monday, Wednesday & Friday from 9am-4pm.
Q: What forms of payment do you accept?
A: We accept contactless payment via Chase QuickPay/Zelle with no fee. We also accept payment via all major debt/credit cards: VISA, MasterCard, Discover and American Express. Payments via credit or debt card incur a small handling fee. QuickBooks is used for easy & safe payment for credit/debit cards.
Q: When is payment due?
A: For Consultations, $200 is due upon booking to secure your appointment. For all other services, 50% of payment is due up front, with the remainder due when the project is complete.
Q: Are there any services you don’t provide?
A: Our services do not include the following:
● Architectural or engineering Services.
● Assembly of furniture.
● Re-upholstery/re-purposing of furniture.
● Custom window treatments.
● Electrical work/installation.
● Accepting deliveries.
● Returns.
● Painting.
● Cleaning.
● Moving of heavy furniture.
● Packing, removing or selling furniture.